Support will be given only to active member via member-only support forum which can be accessed at https://www.wphouse.net/support/. If your membership has expired, you will lose your access to the support forum. If your membership has expired and you want to get support, you need to renew your membership.
We are committed to give support to our products. However there are some industries that we can NOT give our support to. If your website is belong to one of these categories, you may ask for a refund within 30 days of your purchase date. The industries that we can NOT give our support to are:
- Night club/Party/Etc
- HYIP/Rich Quick Program/Money Game/Etc
We give support to our products as long as the issue is related directly to our products such as bugs and improvements. We don’t provide support for customization.
For issues related to third party plugins such as plugin conflicts, we try our best to make our plugins follow WordPress standards. Since there are countless number of plugins out there, we can’t guarantee that our products will work with all third party plugins.
The support policy is subject to change without notification. Please check back regularly to get up to date with the support policy.