Support will be given only to users with active license or active members via member-only support forum or support page which can be accessed at https://www.wphouse.net/support/. If your membership or license has expired, you will lose your access to the support forum. If your membership or license has expired and you want to get support, you need to renew your membership or license.
We are committed to give support to our products. However there are some industries that we can NOT give our support to. If your website is belong to one of these categories, you may ask for a refund within 30 days of your purchase date. The industries that we can NOT give our support to are:
- Adult/Porn
- Gambling
- Alcohol/Liquor/Etc
- Night club/Party/Etc
- Illegal substance/drugs
- Weapons/Firearms
- Cigarette
- HYIP/Rich Quick Program/Money Game/Etc
- Finance
- Restaurant/Bar that serves alcohol/liquor.
- Plastic surgery
Support Scope
We give support to our products as long as the issue is related directly to our products such as bugs and improvements. We don’t provide support for customization.
For issues related to third party plugins such as plugin conflicts, we try our best to make our plugins to follow WordPress standards. Since there are countless number of plugins out there, we can’t guarantee that our products will work with all third party plugins.
The support policy is subject to change without notification. Please check back regularly to get up to date with the support policy.
